top of page

Terms & Conditions

Matadora Paris
Website: matadoraparis.com
Based in Paris, France

Last updated: 17/02/2026
 

1. General Information

These Terms & Conditions apply to all orders placed on the website of Matadora Paris (“we”, “our”, “us”).

Matadora Paris is a Paris-based fashion brand offering made-to-order clothing and accessories. By accessing our website and placing an order, you agree to these Terms & Conditions.

We reserve the right to update or modify these terms at any time.
 

2. Products & Made-to-Order Policy

All items are made to order, meaning they are produced specifically after your purchase is confirmed.

  • Production times are indicated on each product page.

  • As items are made individually, slight variations in color, fabric, or finishing may occur.

  • We reserve the right to refuse or cancel an order in case of pricing errors or suspected fraud.
     

3. Pricing & Payments​

  • Prices include VAT where applicable (for EU customers).

  • Shipping costs are calculated at checkout.

  • International customers may be responsible for customs duties or import taxes.

We accept secure online payments via approved payment providers listed at checkout.

​

4. Shipping & Delivery

  • Orders are processed after payment confirmation.

  • Estimated delivery times are provided for guidance only.

  • Matadora Paris is not responsible for delays caused by carriers, customs, or force majeure events.

Customers are responsible for providing accurate shipping information.
 

5. Returns & Exchanges

Due to the made-to-order nature of our products:

  • Returns are accepted only in case of defective or damaged items.

  • You must contact us within 7 days of receiving your order.

  • Items must be unused, unworn, and in original condition.

Custom or personalized pieces cannot be returned unless faulty.

Return shipping costs are the responsibility of the customer unless the item is defective.



 

Customer Care
 

At Matadora Paris, we value craftsmanship and customer satisfaction.

For any questions regarding:

  • Orders

  • Sizing

  • Product details

  • Shipping updates

  • Complaints
     

Please contact us at:
info@matadoraparis.com
 

We aim to respond within 2–3 business days.

 

 

​
 

Privacy & Safety

​

Matadora Paris respects your privacy and is committed to protecting your personal data in accordance with French and European regulations (including GDPR).
 

Information We Collect:

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)
     

How We Use Your Information:

  • To process and ship your orders

  • To communicate about your purchase

  • To improve our services

  • To send marketing emails (only with your consent)
     

We do not sell or rent your personal information to third parties.

All payments are processed through secure encrypted systems.

You have the right to access, correct, or request deletion of your personal data at any time.
 

For privacy inquiries, contact:
info@matadoraparis.com

 

Wholesale Inquires 

​

Matadora Paris welcomes select wholesale partnerships with boutiques and retailers aligned with our brand vision.
 

For wholesale inquiries, please provide:

  • Store name

  • Location

  • Website or social media

  • Brief description of your business
     

Send inquiries to:
info@matadoraparis.com
 

We will review your request and respond if your store aligns with our brand positioning.
 

Intellectual Property

All content on matadoraparis.com — including images, designs, logos, text, and graphics — is the property of Matadora Paris and may not be copied, reproduced, or distributed without written permission.
 

Governing Law

These Terms & Conditions are governed by French law.
Any disputes shall be subject to the jurisdiction of the courts of Paris, France.

bottom of page